Ordering Information
Why was my order cancelled?
Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.
If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.
Can I change or cancel my order, or change my delivery address if my order hasn’t shipped yet?
We get to work as soon as you submit your order, so unfortunately we can't cancel or change your order even if it has not yet been shipped.
Your delivery address cannot be changed after order placement.
Can I exchange a product?
Unfortunately, we don't exchange products, but you can always return unwanted items for a refund, and then place a new order.
Refunds are subject to the conditions of our Return Policy, and are not available for personalised and customised items.
How do I choose the right size?
There's a size chart link in the product description (the tabbed panel), that links to a full overview of all size measurements. You can also check the size charts here.
Can I place my order over the phone?
Yes, Soccerx.com has a customer service call center that is open from 8:30am-4:30pm (PST), Monday-Friday. Please note the call centre is closed for all BC provincial and federal holidays. Call us at 1-866-942-6605.
What kind of emails will I receive about my order?
Soccerx.com will send you the following emails to update you on your order status:
| Order Received | You will receive a confirmation of receipt email shortly after you successfully placed an order online. |
| Order Shipped | This email confirms that your order has shipped from our warehouse. The email contains a track & trace code you can use to follow your order's delivery status. |
| Invoice | You may contact customer service is you require an invoice. |
| Order Returned | This email confirms that we have received your returned order. We will inspect the products you returned and refund you if they meet the requirements of our Return Policy within 14-30 business days. |
| Cancellation | This email is sent if your order is fully or partially cancelled. |