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Defective Product Policy

Soccer Express Warranty: 30 Days (from date of purchase)

Due to the intense nature of the game, all items - especially footwear and gloves - will experience normal wear and tear such as: colour loss, material wear, loose threads, small gaps between the outsole and the upper, etc.

Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials).

Very few items are truly defective. Genuine defects most often reveal themselves within 30 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.

Most products sold at SoccerX.com come with a manufacturer's warranty. Customer's seeking information about a product's manufacturer's warranty should directly contact the manufacturer. SoccerX.com Warranty only applies to original purchases and does not extend to replacement items. Any replacement items will fall under the manufacturer's warranty. Clearance items (40% off or greater) do not come with the SOCCERX.COM Warranty (FINAL SALE). These items will fall under the manufacturer's warranty.

What is NOT considered a "Manufacturer's Defect"


Footwear


  • Colour loss
  • Loose threads
  • Small gaps between the outsole and the upper
  • Scratches
  • Cracked leather on a shoe
  • Holes/cuts in the shoe that is not part of the seam
  • Burns on the shoe caused by friction
  • Shoes being used on the wrong playing surface. (ie. Hard ground HG shoes used on Turf fields)
  • Stripped Cleats
  • Ripped Laces

Goalkeeper Gloves - Glove palms/foam have NO WARRANTY


  • Colour loss
  • Worn out palms even after one use
  • Scratches
  • Rips or tears on the Glove that are not part of the seam
  • Burns on the glove caused by friction
  • Broken finger protection

Soccer Balls


  • Colour loss
  • Loose threads
  • Scratches
  • Cracks on the balls
  • Burns on the ball caused by friction
  • Minimal air lost in high-end soccer balls. All high-end soccer balls will occasionally release air

Clothing Apparel


  • Any Discolouring
  • Shrinkage
  • Pull in the fabric of the material
  • Burns on the fabric caused by friction
  • Rips or tears on the fabric

Contacts for Manufacturer's Warranty


Adidas
Tel: 1-855-823-4327 FREE
Contact: Customer Service Department
Email: contactus@adidas.ca


Nike
Tel: 1-800-663-6453 FREE
Contact: Customer Service Department
Email: n/a


Puma
Tel: 1-800-361-1566 FREE
Contact: Kim Preston
Email: customerservice@puma.com


New Balance
Tel: 1-800-265-2277 FREE
Contact: Customer Service Department
Email: n/a


Eletto / Diadora / Sells
Tel: 1-877-756-4422 FREE
Contact: Customer Service Department
Email: warranty@logicasport.com


Kwik Goal
Tel: 1-450-468-4950
Contact: Customer Service Department
Email: info@kwikgoal.ca